You can continue to use your card until the new one arrives and is activated.

A new ONE card with your existing numbers will be sent to your mailing address on file.

If your debit card is damaged, you can order a new card without terminating your existing card by following these steps Your card will be active and able to process purchases again immediately. If you need to unfreeze your ONE debit card, just follow these steps again and toggle the Freeze Card button back ON.

Select the option to toggle it to OFF next to Freeze Physical Card.

To freeze your ONE debit card, please use the following steps: If your card is lost or stolen or you detect suspicious activity, you can freeze your card immediately from within the ONE app or via our website to prevent further card transactions. Note: If you have a ONE Retail Card (that has not been activated, or that is activated for Limited-use), keep it in a safe place and treat your card like cash, as it cannot be replaced.

A new debit card will be sent to the mailing address on file.

You can do so by following the steps below: A new ONE card will automatically be sent to the mailing address on file.

If your card is lost or stolen, please immediately report your card as Lost or Stolen within the app to deactivate it and prevent unauthorized purchases. Your PIN will be reset and immediately ready for use.Tap the icon to access the My Card menu.If you would like to update the PIN for your card, please follow these steps: Your ONE card will arrive via USPS within 7-10 business days after you open your account. Please make sure you have your physical card with you to reference when you’re activating your card. Enter the requested details to verify your card information.

Debit card pin number not working